Website Privacy Notice
This Website Privacy Notice governs the manner in which the Practice [the Data
Controller(s) are listed above] collects, uses, maintains and discloses information
collected from users (each, a “user”) of this website (“site”). Practice Sundrive
Medical Centre/ Shelton Medical Centre is employed by the Practice to be the Data
Processor of this information via this website (you can read their Privacy Notice
here). This Website Privacy Notice applies only to the site and all services offered
online by the site.
While every effort is made to ensure the site remains up to date, information on this
website is for use as a general guide only, and is subject to change at any time.
Please contact the practice if you require further information.
Data Collection
Each time any visitor uses the site, we may collect one or both of two different types
of information.
Non-individual specific statistics: The first type of information is statistical and
analytical information collected on a non-individual specific basis about visitors to our
website. We gather general information about how many visitors use the website,
how many visitors return to the website, what pages they visit etc. This information
lets us monitor traffic on the website so that we can manage its capacity, efficiency,
design and content. It helps us to understand website traffic patterns and to know, for
example, which parts of the website are the most popular/useful.
Personal information: The second type is information which is personal or particular
to a specific visitor. This information is collected by specific request so you will be
fully aware when you are providing this information to us. This might arise when you
order your prescription online, email us etc.
Web browser cookies
Our site may use “cookies” to enhance user experience. The user’s web browser
places cookies on their hard drive for record-keeping purposes and sometimes to
track information about them. The user may choose to set their web browser to
refuse cookies, or to alert you when cookies are being sent. If they do so, note that
some parts of the site may not function properly.
How we use collected information
The Practice collects and uses users' personal information for the following
purposes:
To administer services: We will use the information submitted via our various online
service features to deliver the requested services where possible;
To send emails or SMS messages, where consent has been provided;
To personalise user experience: We may use information in the aggregate to
understand how our users as a group use the services and resources provided on
our site;
To improve our site: We continually strive to improve our website offerings based on
the information and feedback we receive from you;
To improve customer service: Your information helps us to more effectively respond
to your service requests and support needs.
The email address users provide will only be used to respond to their enquiries,
and/or other requests or questions.
How we protect your information
While we adopt appropriate data collection, storage and processing practices and
security measures to protect against unauthorised access to your personal
information, the Practice cannot guarantee the security of your personal information
transmitted via our site. Transmission of your personal information is at your own
risk. Once we receive your personal information, we will use appropriate security
measures to seek to prevent unauthorised access or disclosure.
Sharing your personal information
We do not sell, trade, or rent users’ personal identification information to others. We
may share generic aggregated demographic information not linked to any personal
identification information regarding visitors and users with our business partners,
trusted affiliates and advertisers for the purposes outlined above. We may use third
party service providers to help us operate our business and the site or administer
activities on our behalf, such as sending out newsletters or surveys. We may share
your information with these third parties for those limited purposes provided that you
have given us your permission.
Third party websites
Users may find content on our Site that link to the sites and services of our partners,
suppliers, advertisers, sponsors, licensors and other third parties. We do not control
the content or links that appear on these sites and are not responsible for the
practices employed by websites linked to or from our site. In addition, these sites or
services, including their content and links, may be constantly changing. These sites
and services may have their own privacy policies and customer service policies.
Browsing and interaction on any other website, including websites which have a link
to our site, is subject to that website’s own terms and policies.
